Details
The user’s experience encompasses all their interactions with your organization, and a lot of out of product interaction is with customer support. This presents two opportunities:
- Create a great experience for your users at every touch point
- Use the questions, requests, and complaints that customer support reps get to drive user research, content strategy, and product development.
On Thursday, May 21st we should be open to learning that:
- How to create a systemic feedback loop between customer support and Product teams
- How to effectively use information gotten from this loop to influence product development
- How to prioritise feedback from customer support
About the speaker
Lade Tawak is a Design Researcher & Product Strategist, Writer, and Speaker passionate about building products and services that make people’s lives better and easier. She has expertise in research, strategy, product design, service design, and design thinking and has worked with startups, agencies, and multinationals in Sub-Saharan Africa to redesign processes, improve products and services, and create a more user-centred product development process.
Linkedin: https://linkedin.com/in/ladetawak
Website: http://ladetawak.com
Schedule
18:00 - Quick Intro about ProductTank & the Speaker
18:05 - Speaker talk
18:50 - Live Q&A
19:00 - Close
Don’t forget to RSVP and tell your friends!